Regulations of KoKo Kamper Gift Cards

1. General provisions

  1. These regulations (hereinafter: “Regulations”) define the terms and conditions for the acquisition and use of gift cards KoKo Kamper in electronic form (hereinafter: “Gift Cards”).
  2. The issuer of the Gift Cards is: KoKo Group limited liability company with registered office in Warsaw (address: ul. Lazurowa 85a/53, 01-479 Warsaw) entered in the National Court Register kept by the District Court for the Capital City of Warsaw in Warsaw, XII Economic Division of the National Court Register, KRS: 0000916509, NIP: 5223208183, REGON: 38973856600000, share capital PLN 5,000 ( on: “Publisher”).
  3. In matters relating to Gift Cards, Purchasers and Users may contact the Issuer via:
    1. email – at: kontakt@kokokamper.pl;
    2. traditional mail – at the address: 1 Stawowa Street, 05-504 Zlotokłos;
    3. phone – at +48 607 108 993.
  4. The purchase of the Gift Card is subject to prior reading and acceptance of the Terms and Conditions.

2. Definitions

  1. Capitalized words used in the Regulations have the following meanings:
    1. Gift Card – A voucher issued to bearer in electronic form, constituting a token of legitimacy within the meaning of Article 921(14) of the Civil Code, entitling the User to purchase the Services;
    2. Civil Code – Law of April 23, 1964 Civil Code;
    3. Consumer – a natural person making a legal transaction with the Publisher that is not directly related to his/her economic or professional activity;
    4. Purchaser – a person who has entered into a Purchase Agreement with the Publisher or has taken steps to enter into a Purchase Agreement;
    5. Vehicle – camper or trailer offered by the Rental Company;
    6. Entrepreneur on the rights of a Consumer – a natural person who carries out a business or professional activity in his own name, who has entered into an Agreement with the Publisher directly related to his business activity, but which does not have a professional character for this person, resulting in particular from the subject of his business activity;
    7. Purchase agreement – a contract under which the Issuer undertakes to issue the Gift Card to the Purchaser, and the Purchaser undertakes to pay the price;
    8. Rental agreement – a rental agreement between the User and the Publisher, as defined by the Civil Code;
    9. Service – a service available at the Rental Company – in particular, the rental of a Vehicle;
    10. Publisher – term as defined in § 1(2) of the Regulations;
  1. Rental – RV and trailer rental company located at: 1 Stawowa Street, 05-504 Zlotokłos ;
  1. User – A user of the Rental website who uses a Gift Card to enter into a Rental Agreement at the Rental Company.
  2. Capitalized terms used in the Rules and Regulations that are not defined in paragraph 1 above or in other provisions of the Rules and Regulations shall have the meaning given to them by the Rules and Regulations of the Online Store.

3. General rules for using the Gift Card

  1. The value of the Gift Card is expressed in Polish zlotys and may be any amount in Polish zlotys, while the minimum value of the Gift Card may not be less than PLN 100..
  2. The value of the issued Gift Card may be increased.
  3. The Gift Card is issued to the bearer and does not contain any data to identify the person entitled to use it.
  4. The User may check the current value of the Gift Card by contacting the Issuer via e-mail, at the e-mail address indicated in § 1.3.1 or by telephone at the telephone number indicated in § 1.3.3 of the Terms and Conditions.
  5. The Gift Card can be used once.
  6. The User may submit more than 1 (one) Gift Card for payment of the purchased Service.
  7. The Gift Card is not a payment card and is not redeemable for cash.
  8. The validity period of the Gift Card is 24 months from the date of its issuance to the Purchaser. After the expiration of the validity period, the Gift Card cannot be used to purchase Services. At the Purchaser’s request, the Gift Card may have a shorter validity period than indicated in the first sentence above.
  9. The issuer does not issue duplicate Gift Cards.
  10. The Publisher shall not be liable for the use of the Gift Card by an unauthorized person who came into possession of the Gift Card for reasons attributable to the Purchaser.
  11. The Publisher is not responsible for the Gift Card that is lost by the Purchaser after receiving it. A lost Gift Card is not subject to restoration.
  12. The issued Gift Card is refundable based on and in accordance with the provisions of § 5 of the Regulations.

4. Acquisition of Electronic Gift Card

  1. The Gift Card can be purchased through the website -. Gift Card – voucher for camper rental – KoKo Kamper at the following web address: https://kokokamper.pl/prezent-dla-podroznika-voucher-na-wynajem-kampera-koko-kamper/;
  2. Acquisition of the Gift Card through the website can be done through:
    1. telephone contact – during the conversation the terms of the Gift Card will be established, and then the Publisher will contact the Purchaser via e-mail to confirm the above terms and determine the method of payment;
    2. sending an inquiry via the website – after reviewing the inquiry, the Publisher will contact the Purchaser via e-mail to confirm the terms of the Gift Card and determine the payment method;
  3. The Publisher sends the Terms and Conditions to the Purchaser in the email mentioned in paragraph 2 above. The establishment of the terms and conditions for the purchase of the Gift Card and payment of the agreed price implies acceptance of the Terms and Conditions.
  4. The Publisher shall deliver the Gift Card to the Purchaser immediately after the Purchaser has paid the price equivalent to the value of the Gift Card, in the manner established on the grounds of paragraph 2(a) or (b), that is, the corresponding amount agreed upon between the Publisher and the Purchaser.
  5. Delivery of the Gift Card to the Purchaser is made by sending it via e-mail to the address provided by the Purchaser.
  6. The price for the Gift Card cannot be paid with another Gift Card.
  7. Discount vouchers or price reductions resulting from promotional actions conducted by the Issuer shall not be taken into account in the purchase of the Gift Card, unless the terms and conditions of a particular promotional action established by the Issuer stipulate otherwise.
  • 5. Use of the Gift Card
  1. The user may start using the Gift Card immediately after receiving it.
  2. Redemption of the Gift Card is possible at the Rental – stationary or through the Rental’s website.
  3. The use of the Gift Card in physical form consists of presenting the Gift Card to the Rental Company in electronic form and concluding the Rental Agreement.
  4. The use of the Gift Card in electronic form, consists of:
    1. go to https://kokokamper.pl/formularz-rezerwacji/
    2. entering the required data;
    3. sending the Gift Card to the Publisher;
    4. click the “submit” button;
  5. Following the steps described in paragraph 4 results in receiving a free quote, which takes into account the final amount of the Service. Sending the above data and receiving the quote does not constitute the use of the Gift Card. After receiving the quote – the User e-mails the Gift Card, in order to reduce the quote. The Gift Card becomes used only at the time of concluding the Rental Agreement at the Rental Company, after accepting the terms of the valuation.
  6. A user may use more than one Gift Card in the same transaction. In the case indicated in the preceding sentence, the values of the used Gift Cards are subject to aggregation.
  7. The total price of the Services performed under the Gift Card must be equal to or greater than the value of this Gift Card.
  8. If the value of the Gift Card is higher than the price of the Services, the use of the Gift Card is not possible.
  9. A User purchasing Services using a Gift Card may not take advantage of price reductions resulting from promotional campaigns conducted by the Publisher.

6. Right to withdraw from the Gift Card Purchase Agreement

  1. The provisions of this § 6 apply only to a Purchaser who is a Consumer or an Entrepreneur on the rights of a Consumer.
  2. The Purchaser has the right to withdraw from the Gift Card Purchase Agreement without giving any reason within 14 (fourteen) days from the date of receipt of the Gift Card.
  3. The right to withdraw from the Gift Card Purchase Agreement, the Purchaser exercises by submitting to the Issuer a Statement of Withdrawal from the Gift Card Purchase Agreement (hereinafter: “Statement“). In order to meet the deadline for withdrawal from the Gift Card Purchase Agreement, it is sufficient to send the statement before the expiration of the deadline referred to in paragraph 2 above.
  4. The Statement may be submitted by the Purchaser in any form, in particular on the form attached as Appendix 2 to the Consumer Rights Act. However, the Publisher recommends that the Statement be made in the manner indicated in paragraph 5 below.
  5. The statement should include:
  1. date;
  2. name and price of the Service (Gift Card);
  3. order number;;
  4. The date of receipt of the goods (Gift Card);
  5. name;
  6. mailing address or e-mail address;
  7. account number.
  8. Exercising the right to withdraw from the Gift Card Purchase Agreement, the Purchaser should send the completed form by e-mail to the address indicated in § 1.3.1 or by regular mail to the address indicated in § 1.3.2 of the Terms and Conditions.
  9. The Publisher shall send the Purchaser an acknowledgement of receipt of the Statement immediately upon receipt, via e-mail.
  10. The refund of the Gift Card price shall be made within 14 (fourteen) days from the date of receipt of the Statement by the Issuer. The refund of the price of the Gift Card is made using the same method of payment that was used by the Purchaser in the original transaction, unless the Purchaser expressly agrees otherwise. The Purchaser shall not bear the cost of returning the payment made.

7. Complaints

  1. In case of irregularities concerning the acquisition or use of the Gift Card, the Purchaser or User may file a complaint.
  2. Complaints may be submitted by e-mail or postal mail to the addresses indicated in § 1.3 of the Regulations.
  3. The complaint should include:
    1. Name of the Purchaser or User;
    2. e-mail address or postal mail address;
    3. A detailed description of the perceived irregularities and (if possible) supporting documents;
    4. claim request.
  4. If the complaint does not contain the information necessary for its consideration, the Publisher may ask the person making the complaint to supplement it to the extent indicated.
  5. The Publisher shall respond to the complaint within 14 (fourteen) days from the date of its receipt in a correct and complete form.
  6. Response to complaints is provided by e-mail or postal mail.

8. Out-of-court dispute resolution

  1. The provisions of this § 8 apply only to Purchasers and Users who are Consumers.
  2. The purchaser or user has the opportunity to use out-of-court means of handling complaints and claims.
  3. Detailed information on the possibility of using out-of-court procedures for handling complaints and pursuing claims, as well as the rules of access to these procedures, are available at the offices and on the websites:
  4. district (city) consumer ombudsmen and social organizations whose statutory tasks include consumer protection;
  5. Provincial Trade Inspection Inspectorates;
  6. Office of Competition and Consumer Protection.

9. Processing of personal data

  1. The provisions of the Information on Processing of Personal Data – attached as Appendix 1 to the Regulations – shall apply to the processing of personal data of Purchasers and Users purchasing and using Gift Cards.

10. Amendment of the Regulations

  1. The Publisher may amend the Terms and Conditions in the event of:
  1. changes in the Publisher’s business focus;
  2. legal obligation to make changes, including the obligation to adapt the Regulations to the current state of the law;
  3. Publisher’s decision to introduce more favorable conditions for Purchasers and Users to use the Gift Card.
  1. An amendment to the Terms and Conditions may not lead to the introduction of less favorable conditions for Purchasers and Users for the use of the Gift Card.
  2. The Publisher shall inform about the change of the Regulations by:
    1. making the amended version of the Regulations available on the website,
    2. publishing a revised version of the Regulations on the website;
    3. Sending the amended version of the Terms and Conditions via email to Purchasers who purchased the Gift Card.
  3. A purchaser or user who does not agree with the change in the Regulations may file an objection until the changes take effect. Filing an objection may be done by e-mail or postal mail, at the addresses indicated in § 1.3 of the Regulations.
  4. In the event of an objection referred to in paragraph 4 above, the provisions of the Terms and Conditions as they stood prior to the amendment shall apply to the Gift Card held by the Purchaser or User.

11. Final provisions

The current version of the Regulations is effective as of 13.06.2025 r.